FAQ
Question #1: How long will it take to receive my order?
Answer: Here are our estimated delivery times within the United States:
- Processing Time: 1–2 business days (Monday–Friday)
- Transit Time: 4–7 business days
- Estimated Delivery Time: 5–9 business days
For more details, please refer to our Shipping Policy.
Question #2: Do you offer free shipping?
Answer: Yes, we offer free shipping on all orders within the United States. For more information, please review our Shipping Policy.
Question #3: Where is Maison Aven located?
Answer: Maison Aven is a US-based online fashion store offering carefully curated clothing, footwear, and accessories for men and women throughout the United States.
Question #4: What if I receive a defective product?
Answer: If you receive a defective or damaged item, please contact us as soon as possible. We'll work with you to resolve the issue and provide a replacement or suitable solution where applicable.
Question #5: Can I cancel my order after it's placed?
Answer: Yes. We offer a 24-hour cancellation window after an order is placed. Please contact our customer support team as soon as possible if you wish to cancel your order.
Question #6: What is your return policy?
Answer: We offer a 30-day hassle-free return policy. If you're not completely satisfied with your purchase, you may return eligible items within 30 days of delivery.
Please see our Return Policy for complete details.
Question #7: When will I receive my refund?
Answer: Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear in your original payment method within 5–10 business days, depending on your payment provider.
Question #8: Do you offer any warranties or guarantees?
Answer: We stand behind the quality of our products. If you experience any issues with your purchase, please contact our support team and we'll be happy to assist you.
Question #9: How can I contact customer support?
Answer: You can reach our customer support team through our Contact Us page or by emailing us at:
Email: Info@maisonaven.com
Question #10: Do you ship internationally?
Answer: Currently, we primarily serve customers within the United States. Please contact us if you have questions regarding international delivery options.
Question #11: Do you have a physical store?
Answer: Maison Aven is currently an online-only retailer, allowing us to offer a wide range of products and competitive prices.
Question #12: Can I place a bulk order?
Answer: Yes, we welcome bulk order inquiries. Please contact our customer support team for assistance and pricing information.
Question #13: How do exchanges work?
Answer: If you would like to exchange an item, please contact our support team first. We'll provide instructions and help you find the best solution.
Question #14: How can I track my order?
Answer: Once your order has been dispatched, you'll receive a tracking number via email. You can use this information to monitor your shipment's progress.
Contact Information
Store Name: Maison Aven
Address: 3o N. Gould St. STE R Sheridan, Wyoming 82801, United States
Email: Info@maisonaven.com
Phone: +1 (423) 834-8659
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT)
Response Time: We aim to respond to all inquiries within 1–2 business days.